Online Banking Q&A

What do I need to do?

  • In order to ensure a smooth transition and a successful login, be sure your contact information (addresses, telephone and cell numbers, and email address) with Pacific Cascade is up to date.
  • Simply call us at 541-343-6238 or 800-477-3328.
  • Online Banking will access your contact information we currently have on file.
  • If we have an old phone number, the system will attempt to reach you at that number with your sign-on code. This may slow down your process.

What is my user ID and password when I log into the system?

  • When you log in for the first time, enter your Login ID (Account Number) and create a Password.
  • The next screen will give you a choice of how to receive your Secure Access Code: pick the method (such as phone or email) most accessible to you.
  • After you click Continue, your Secure Access Code should appear via that method within a few seconds.
  • This code does not last long so use it right away.
  • Next, enter the Secure Access Code and click Continue.

Who do I call if I have questions?

For questions concerning Online Banking, and any “other” credit union product or service, call 541-343-6238 | (800-477-3328) during normal business hours Monday through Friday, 9:30 a.m. to 5:30 p.m.

What browsers can I use with online banking?

Do I need to do anything if I have direct deposits set up?

No, your routing and account numbers will not change unless you close your account and reopen a new one.  Your direct deposit information will show in your account history.

Pacific Cascade Mobile is available?

The Pacific Cascade Mobile App and SMS is now available from your Android and iPhone app stores.  Be sure to sign up for Remote Deposit Capture to deposit checks using your smart phone.