Internet Banking Troubleshooting

Pacific Cascade’s Home Banking System was designed for ease of use. Most members will be able to use Home Banking with few if any problems. Still, it’s possible that you might sometimes experience problems or error messages during a visit to Home Banking. If you do, maybe this troubleshooting page will help.

Please read through this page for possible answers. Contact us if you do not see your  problem or solution listed here.

Possible issues and Solutions:

System and Browser Requirements for PayLynx Online Bill Pay

The following list describes systems and browsers that are classified and “Supported” and “Allowed” for Online Bill Pay, and other browsers that have been “Tested”. While the bill pay application functions properly with other browser and platform combinations, PSCU Financial Services recommends only those on the following list:

Microsoft Windows:

  • Windows XP – Internet Explorer 8.x,7.x, Firefox 3.6, Google Chrome 8.x, JAWS 11.0
  • Windows Vista – Internet Explorer 8.x, 7.x, Firefox 3.6, Google Chrome 8.x, JAWS 11.0
  • Windows 7 – Internet Explorer 8.x, Firefox 3.6, Google Chrome 8.x, JAWA 11.0

Macintosh:

  • OS X 10.5.x – Safari 5.0, Firefox 3.6
  • OS X 10.6.x – Safari 5.0, Firefox 3.6

 

Browser Notes

  • JavaScript is required for the application to function optimally. If not enabled, certain features and functions will not work properly.
  • The browser must be set to allow cookies and or specifically allow 3rd party cookies for CheckFree RXP to function.
  • Screen Resolution 800 x 600 VGA or 1024 x 768 VGA or higher
  • Windows Display Properties Settings should be 96 dpi (Windows default)
  • Browser text size should be Medium

 

Blocked Browsers

The following browsers are programmatically blocked from use because the browsers affect the ability to successfully make a payment using PayLynx.

  • Microsoft Windows: CompuServe (Win 98, Win 2000, XP) Netscape
  • Macintosh: Microsoft IE

 

Macintosh Screen Capture

  • Apple/Shift/3 – Captures the entire screen
  • Apple/Shift/4 – Click and drag the pointer and release mouse button to capture a portion of the screen.

 

Links for Browser Types

Microsoft: http://www.windows.microsoft.com/en-US/windows/products/internet-explorer

Apple: http://www.apple.com/downloads/

Mozilla: http://www.mozilla.org/products/firefox/

Google: http://www.google.com/chrome/

JAWS: http://sales.freedomscientific.com/ProductInfo.aspx?productid=340014-001

 

Other Notes:

  1. Some features included in RXP will not display for users of Macintosh Safari 1.3 and older. Users should download Mozilla Foxifre 3.6 for free.
  2. AOL 9.0 will still work however, support will not provided for any presentation errors users may experience.

 

I’m having problems signing in or getting the message: “Invalid Entry. Sorry, that was not a valid

member number, SSN, or password. Return to the sign-on section.”

Did you receive this message while trying to sign-on to Home Banking, but don’t know why? Here are a few possibilities to consider:

  • Don’t include the first two letters of your last name after your member number. Many Teller Phone users are likely to make this mistake, since this is what Teller Phone wants. But Home Banking doesn’t, so just enter your member number in this field and that’s it.
  • Don’t include a “#” symbol after your member number or password. Another Teller Phone necessity, but not Home Banking.
  • Make sure the password you’re entering contains no symbols (dashes, etc.) or letters. Home Banking passwords must be numeric, 4 to 10 digits in length. If using a social security number to sign on initially, make sure no dashes are entered.
  • Make sure you’re entering a “numeric” password. To help them remember their Teller Phone passwords, many members chose four-letter words. Then when they want to sign on to Teller Phone, they just type the numbers that correspond to the appropriate letters on a touchtone telephone’s keypad. Unfortunately, these members may try to enter the same combination of letters into Home Banking, which doesn’t work. Home Banking will only accept numbers in the password, no letters or symbols.
  • Make sure you’re entering your Teller Phone password, not your Debit Card or ATM Card PIN.

A final note – as a security precaution, if there are three consecutive unsuccessful attempts to to sign on to your account, Home Banking will lock your account for a 24 hour period. Even correct member number and password values may not work if your account has been locked. Also note, if you are locked out of Home Banking, you’ll be locked out of Teller Phone as well. To get back in, either wait the 24 hours and try again, or call us at 343-6238 or 1-800-477-3328 from 9:30 am to 5:30 pm Pacific Time, Monday through Friday.